SelfmadeERP in Hotels & Hospitality
What Solutions Does it Provide?
The hospitality module of SelfmadeERP delivers a comprehensive solution for hotels, resorts, and guesthouses, allowing them to provide superior customer experiences while managing operations effectively. It offers tools for reservations, room service, housekeeping, and guest management, all while ensuring compliance with local and international hospitality standards.
Reservation and Booking Management
Room Service Automation
Customer Feedback and CRM System
Point-of-Sale (POS) Integration for Restaurants and Shops
Compliance with Health, Safety, and Tourism Standards
Reservation and Booking Management
A luxury hotel with locations in multiple countries uses SelfmadeERP's Reservation and Booking Management system to centralize all bookings in real-time. Guests can book rooms directly through the hotel’s website, and the system syncs availability across all channels, avoiding overbooking and improving customer satisfaction with faster check-ins and more accurate room allocations.
Customer Knowledge & CRM+
A boutique hotel uses SelfmadeERP’s features to enhance guest experiences. A returning guest books a stay, and the hotel instantly recalls his preferences—like extra pillows and early check-in. During his stay, he leaves feedback about the room temperature, which is promptly adjusted through the CRM+ system. On his next visit, the hotel automatically adjusts the room to his liking. This personalized service ensures the guest feels valued, improving loyalty and satisfaction.
